Reduce Your IT Costs – Improve Your Efficiency
Some of the larger costs for a businesses IT are the cost of on going operations. Over time your support of systems and users grows and detracts from your bottom line - not to mention your business efficiency. IB NextGen Solutions can help you operationalize many of your back-end support tasks, and increase efficiency and reduce cost in the process. Our support plans give you leverage and access to sourcing solutions that you may have thought were previously out of your reach.
Use YOUR Time Wisely. Focus on Growth Plans
It is a problem all too common in today's small and medium businesses. Too much of your precious time is spent managing support issues. IB NextGen believes that your talents are better served growing and managing core business objectives not managing "help desk" issues or software upgrades. Our support plans are offered in a modular fashion so that you choose and pay for only what you need. From experience we have seen businesses drastically reduce their IT "run" costs through employing a support service plan through IB NextGen Solutions.
Detail of Support Services
Continue reading below for more detail of each of support service areas. If you do not see something mentioned, please feel free to contact us to discuss your unique business needs.
-
Help Desk Services
In any business, the ability to maintain reliable systems for your work groups is paramount. When issues occur you need one centralized point where those incidents can be managed, escalated and resolved. IB NextGen can manage your day-to-day Help Desk support issues. We can employ a ticketing system to help manage employee expectations, request priorities, and also provide you important data to understand where training may be necessary for associates. A well conceived Help Desk can handle daily provisioning issues, password resets, 'onboarding' for new employees and manage incidents. This allows you and your team to focus on your core growth and reduces the headaches associated with unsupported systems. Make a smart choice and use IB NextGen and your Help Desk service can be become an important source of data for your business operations.
-
Data Center Administration
Although today you may only require a small web presence, in order to stay competitive, you still require the performance, security and reliability that a Top-tier data center provides. As your business grows the need for more robust and more complicated solutions will also grow. A small business that only requires a web presence today may very easily require a complex matrix of inter-related servers, switches, and firewalls in the future. The cost to establish and maintain these systems internally can be daunting for any business today. Ongoing costs to power, cool and secure a true data center can cripple a small IT budget. The good news is that IB NextGen offers those services to our clients today and this allows you to capitalize on the economy of scale that is realized in a shared data center environment. IB NextGen can implement and maintain your Data Centers at a local or remote location. We can design an appropriate architecture to suit your needs today and scale to meet your needs in the future. Our team can help you to determine the necessary equipment and solutions to ensure reliability and top level performance. Once those systems We also monitor your systems and can alert you or our dedicated systems administrators to any potential issues that may arise. We believe in taking a pro-active approach. We establish Disaster Recovery and Business Continuity plans that ensure your vital systems are always available.
-
Server Administration
Whether you are using web servers to market your business or file, FTP or Active Directory servers to run your business you want experts to deploy and administer your server architecture. Similar to Data Center administration our experts can maintain your servers and minimize interruptions to your business operations. We will provide system and security patches. We can also optimize and tune your servers to your specific needs. Our Systems Administrators have experience in the full spectrum of Windows, Unix and Linux administration. We also have skilled application and database administers that can shoulder the burden of creating and maintaining your systems for Oracle, MS SQL Server,DB2, MySQL, PostGreSQL, WebpSphere. JBoss, WebLogic and Tomcat. We can offer these services to you as needed based on ticketed requests or as dedicated resources that come to fully understand the needs of your business. At low affordable rates, it makes business sense to maintain and manage rather than panic and react to a server outage at 3 am in the morning.
-
Desktop Services
IT NextGen offers solutions for your desktops, printers and other devices used by your associates. We offer onsite or scheduled services to install and maintain your client hardware at any of your facilities. It is inevitable, computers crash, hard drives fail, usb ports conflict with installed software. IB NextGen offers you fast response and remediation of any computer issues. We make it a priority to have your associates enabled and working on core business objectives, not fiddling with cables and wasting time researching issues themselves online.
-
Web Site Maintenance & Monitoring
We do the web and we do it well. We offer affordable rates to maintain your site and monitor server performance to ensure you website visitors are seeing exactly what you want them to see. We offer website administration services to support, update and enhance your web site and the back-end databases that support it. Many business have no idea when their website is down or broken and it takes a customer to unfortunately inform the business of the outage: not a good practice. See our E-Solutions for greater detail.
-
Answering Services
We can manage your off hours calls with warm friendly customer representatives who can take down information and convey that to your business.
-
Back Office Services
IB NextGen can analyze and help you identify the back-office operations that require support. IB NextGen evaluates and strategically prioritizes the back-office services to help you maintain perspective of the "business critical" versus the "nice to have".